Responsible Gaming

Ct99 Responsible Gaming – The Complete Safe Gaming Guide

Gaming is meant to be fun — not an addiction. ct99 believes every player should know their limits and enjoy gaming responsibly. All our tools are ready for you whenever you need them.

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Ct99's Responsible Gaming Our Commitment

Ct99 is committed to ensuring gaming adds joy to your life — not takes it away.

Deposit Limit

Set your own daily, weekly, and monthly deposit limits. Once set, reductions apply instantly; increases require a 7-day waiting period.

Cooling-Off Period

Take a break from betting for a set period. Cooling-off can be set from 24 hours up to 6 weeks. Once active, it cannot be cancelled.

Self-Exclusion

If you feel you need it, close your account completely for anywhere from 6 months to 5 years. No bets or deposits are possible during this period.

Session Time Limit

Set a maximum duration for each gaming session. When the limit is reached, you'll receive an automatic notification and the session will close.

Loss Limit

Once you reach a set loss threshold, no further bets can be placed. This protects you from significant losses and keeps you within your budget.

Reality Check

At regular intervals you'll be shown a summary of your gaming session — how long you've played and how much you've won or lost.

1. What is responsible gaming

Responsible gaming means enjoying gaming as a form of entertainment — not as a way to make money or escape life's problems. At ct99, responsible gaming means knowing when to play, how much to play, and when to stop.

Online gaming has become part of everyday entertainment for many people in Bangladesh. But like any enjoyable activity, it's important to have limits. ct99 wants you to walk away from every gaming experience feeling positive — not frustrated or under financial strain.

On this page we cover all aspects of responsible gaming — what warning signs to watch for, which tools to use, and where to turn for help when you need it.

Keep in mind: All responsible gaming tools at ct99 are completely free and available at any time. Seeking help is a sign of strength, not weakness.

2. How to use ct99's protection tools

Responsible gaming tools are easily accessible from the Account Settings page on ct99. Here's a step-by-step guide:

1
Set a Deposit Limit

Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit. Reductions take effect immediately; increases are subject to a 7-day cooling period.

2
Enable Session Timer

Set a time limit for each session — 30 minutes, 1 hour, or 2 hours, whatever works for you. When the time is up, you'll receive an on-screen notification and your session will end.

3
Set a Loss Limit

Set the maximum amount in BDT you are willing to lose per week or month. Once you reach that amount, you will not be able to place any more bets.

4
Enable Reality Check

A session summary is shown every hour or at set intervals. It keeps you aware of how much time and money you've spent.

5
Take Self-Exclusion If You Need It

If you feel you need a complete break for a while, set up Self-Exclusion. You can deactivate your account for a minimum of 6 months up to a maximum of 5 years.

If you attempt to open a new account while Self-Exclusion is active, ct99 will close it. This protection measure is in place for your own benefit.

3. Recognizing the signs of a problem

Gaming addiction doesn't always appear overnight. Certain habits can develop gradually and eventually spiral out of control. If you notice the following signs in yourself or someone you know, it's time to seek help.

Spending Beyond Your Budget

Using essential funds for gaming or placing bets with borrowed money.

Chasing losses

Placing larger bets to recover money lost in a previous bet.

Spending More Time Than Planned

Continuing to play despite wanting to stop, and losing track of time.

Impact on relationships

Gaming causing damage to relationships with family or friends.

Restlessness When Unable to Play

Feeling irritable or uncomfortable when not playing.

Gaming in secret

Hiding your gaming habits from family or those close to you.

If two or more of the above signs apply to you, please contact ct99 support or speak to someone you trust.

4. Protecting minors

Ct99 strictly prohibits gaming by minors. Anyone under 18 is not allowed to open an account, and playing using another person's account is equally forbidden.

Advice for Parents and Guardians

If there are children or teenagers in your household and you use ct99 on a shared device, please take the following steps:

  • Install parental control software on your browser.
  • Use a password lock on your device.
  • Always log out of the ct99 app after use.
  • Never leave passwords or payment details within reach of children.

Important Warning

Allowing a minor to use your gaming account is a serious violation of ct99's terms and conditions. This may result in account termination and forfeiture of all balances.

5. Responsible budget planning

Financial planning is the most important part of responsible gaming at ct99. Treat gaming as part of your entertainment budget — just as you would set aside money for movies or dining out.

Core Principles of Budget Planning

  • Only play with your entertainment budget: Never use your monthly salary or money set aside for essential expenses for gaming.
  • Set your limits in advance: Decide in advance the maximum amount you're willing to spend each week or month.
  • When you lose, step back: When you've lost your set amount for the session, stop and walk away. Come back the next day with a fresh head.
  • Set aside your winnings: After a big win, withdraw at least half. Don't put it all back into play.
  • Don't play with borrowed money: Never gamble with borrowed money — it's the most dangerous path you can take.

A simple rule: If losing a bet puts you under financial strain, that bet was beyond your budget. Lower your limit next time.

6. Frequently asked questions about responsible gaming

Yes. You may withdraw any balance in your account before activating Self-Exclusion. New deposits are not possible during the exclusion period, but any existing balance remains safe.

Yes. A confirmation message is sent whenever a limit is set or changed. You will also receive automatic alerts when you are approaching your limit.

A cooling-off period is a short-term break — from 24 hours up to 6 weeks. During this time you cannot place bets, but you can still access your account. Self-exclusion is longer-term — from 6 months to 5 years — and all account activity is completely suspended for the duration.

Speak with empathy, not judgment. Encourage them to acknowledge the problem. You can reach out to ct99 Support on their behalf. Recommend seeking professional mental health support.

Yes. ct99's responsible gaming system detects unusual gaming patterns – such as a sudden spike in deposits or unusually long sessions. In such cases, the support team may reach out to you.

7. Support & contact

The ct99 responsible gaming team is available 24/7. Reach out any time you have a gaming-related concern — no judgment, just support.

Live Chat
Reach us directly via the support icon on the website or app. Response time: within 5 minutes.
Email Support
[email protected] – Send any responsible gaming enquiry. Response within 24 hours.

Seeking help means you are doing the right thing for yourself and the people you care about. The ct99 team is always here for you – no question is too small, no concern is too minor.

Join ct99 with Safe Gaming Guaranteed

Keep all responsible gaming tools within reach and enjoy the best entertainment experience at ct99. Get started today.

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